Communispond is a franchise business and part of a global Company that has been in operation for over 40 years delivering capability development globally for High Impact Communication Skills for individuals and organisations.

Communispond's point of difference is that it offers "In the Moment Coaching" for individuals whether or not the coaching or training is in a group forum or one on one and whether the training is for Presentation Skills, Sales Skills or Interpersonal Management Skills.

Communication underpins everything we do and impacts on both individuals and organisations.

Deborah has a financial background and has worked in a range of industries and geographic locations.

Deborah moved into a CEO role for a group of global training Companies about 7 years ago before taking ownership of the Communispond franchise late last year.

Deborah sees that communication skills are more important for SME's and sometimes more so than for larger organisations because of the immediate impact that is felt in smaller organisations if messages are not clearly communicated either internally or externally or both.
Communispond can assist with training in various areas including one on one coaching, cultural improvement , change management and setting up structured sales processes and frameworks.

20 Apr 2010 Topic - How to ask Questions that Close a Sale

Sales training often focuses on training a person to present more effectively. For many individuals, however, the skill most in need of improvement is asking the effective, compelling questions that identify the customer's needs and business issues. It's essential that you understand the needs and business issues in order to propose an ideal "no surprises" solution that meet a client's needs. Learning them doesn't happen by asking random questions, however.

You have to get the customer to open up, to trust you, to express personal as well as business motivators, to clarify objections and to contribute toward crafting the appropriate solution.

You also need to be aware of verbal and non verbal cues.When you are in front of a client or prospect you need to be aware of the cues you as an individual give off and the impact that your non verbal cues are having on the person you are sitting across from.

We will share with you some of Communispond's well researched techniques that can help to ask the right questions to close a sale.